Privacy Policy2019-04-01T09:27:47+00:00

1. Privacy notice

The data controller for Droplet Computing is the CTO. A data controller determines how and why personal data is processed. For more information, read Droplet Computing’s entry in the Data Protection Public Register.

2. What data we need

The personal data we collect from you includes:

• your name address and other contact details if you are signing up for any of Droplet Computing’s products or services, if you are a company then your company information will be used to set up trading account information.

• questions, queries or feedback you leave, including your email address if you contact us

• your email address and subscription preferences when you sign up to our email alerts or services

• how you use our emails – for example whether you open them and which links you click on

• we may collect your Internet Protocol (IP) address, and details of which version of web browser you used

• information on how you use the site, using cookies and page tagging techniques

We do not collect any payment information such as credit card details, if you purchase a product or service from Droplet Computing’s web presence then all payment transactions will be processed by a 3rd party payment company assigned by Droplet Computing.

3. Why we need it

We collect and store your personal information (for example your name or address) if you have registered or signed up to any of our services or purchased any products or requested more information about Droplet Computing’s services and products and ticked any of the opt-in / contact us fields. Should you have ticked Opt-Out none of your data was collected or stored.

We also collect data in order to:

• improve the service by monitoring how you use it

• gather feedback to improve our services, for example our email alerts

• respond to any feedback you send us, if you’ve asked us to

• send email alerts to users who request them

• allow you to access Droplet Computing’s services and make transactions

We use Google Analytics software to collect information about how you use We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search. Google Analytics stores information about:

• the pages you visit on

• how long you spend on each page

• how you got to the site

• what you click on while you’re visiting the site

4. What we do with your data

The data we collect may be shared with Partners or Distributors acting on behalf of Droplet Computing’s business to resell or support Droplet Computing’s products and services.

We will not:

• sell or rent your data to third parties

• share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

5. How long we keep your data

We will only retain your personal data for as long as:

• it is needed for the purposes set out in this document

• the law requires us to

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

6. Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

7. Where your data is processed and stored

We design, build and run our systems within the UK or EU to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored. Your personal data may, throughout the course of its processing at Droplet Computing, not be transferred outside of the European Economic Area (EEA).

8. How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorized access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

9. Your rights

You have the right to request:

• information about how your personal data is processed

• a copy of that personal data

• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed

• request that your personal data is erased if there is no longer a justification for it

• ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Data Protection Officer.

10. Links to other websites

Droplet Computing’s web presence may contain links to other websites.

11. Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information

12. Following a link to Droplet Computing from another website

If you come to Droplet Computing’s web presence from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

13. Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, Droplet Computing will take reasonable steps to let you know.

14. Contact us or make a complaint

Contact the Data Protection Officer (DPO) if you:

• have any questions about anything in this document

• think that your personal data has been misused or mishandled

Data Protection

Officer Suite 302





B2 4BT

You can also make a complaint to the Information Commissioner, who is an independent regulator.

Telephone: 0303 123 1113

Textphone: 01625 545860

Monday to Friday, 9am to 4:30pm